Frequently asked questions

How do I get started?

1. Choose a plan on the pricing section.
2. Message us on Telegram (@lowendvpn_support_bot) to place your order.
3. Pay as instructed.
4. You receive your personal subscription link on Telegram.
5. Install an app from the setup guide and import the link.
6. Pick a server and connect.

We're still setting up automated ordering and instant activation. Until then, orders and support go through Telegram.

What is a VPN?

A VPN sends your internet traffic through an encrypted tunnel to a server in another location. Your network and ISP can't see what you do, and websites see the server's address instead of yours.

Why use a VPN?

• Privacy: keep your browsing away from ISPs, trackers and anyone on the same network.
• Access: reach sites and services that are restricted or blocked where you are.
• Public Wi-Fi: protect your connection in cafes, hotels and airports.

What makes Surf247 different?

• Built to avoid blocking: we use VLESS with Reality, so connections look like normal HTTPS traffic.
• Modern, light protocol: good speeds and stable connections without the overhead of older VPN protocols.
• Good network: 20 servers in well-connected data centres, with 10 Gbps ports at selected locations.
• Active support: you talk to the people who run the service.

What is VLESS with Reality?

VLESS is a lightweight proxy protocol. Reality is a layer on top that makes your connection look like a normal TLS connection to an ordinary website, which makes it much harder for firewalls to detect and block than classic VPN protocols.

Which devices and apps can I use?

Windows, macOS, Linux, iOS and Android, with free apps such as Hiddify and v2rayNG. Keep your app up to date: older versions of some apps can't connect to our servers at all. See the setup guide for the minimum versions.

My app says "TLS handshake timeout" or never connects. What do I do?

Almost always the app is too old. Our servers require a current Xray or sing-box core. Update the app (v2rayNG 2.x, Hiddify 5.x or newer, or the latest build of your client) and refresh your subscription. If it still fails, message support with your app name and version.

What do the tags like 10G, OTT, GAME and P2P mean?

• 10G: the server has a 10 Gbps network port.
• OTT: works well with major streaming platforms.
• GAME: low latency with good peering, suited to gaming.
• P2P: torrenting is allowed on this server.

Do you keep logs?

We don't record the websites you visit or the content of your traffic, and our servers don't keep access logs. We do keep the account data needed to run the service: your plan, expiry date and total data used against your limit. Automated abuse protection may detect certain traffic types (see below) and temporarily block the connection that triggered it.

What's the data limit?

Premium includes 1 TB per month across all locations. Basic includes 250 GB per month on a single location. Usage resets each month.

Can I torrent?

Only on servers marked P2P. On all other servers BitTorrent traffic is detected and blocked, and repeated attempts temporarily block your connection. Sending mail directly (ports 25, 465 and 587) is blocked on every server to keep our network clean and prevent spam.

Can I share my subscription?

No. Your subscription link is for your own devices. Sharing it can lead to suspension under our Terms of Service.

Which payment methods do you accept?

Cryptocurrency for now. We're working on adding more options, including UPI for customers in India.

Do you offer refunds?

We don't offer refunds, so we recommend starting with the monthly plan. If something isn't working, contact support first. We'd much rather fix it.